Refunds

If you withdraw from a course, you get a credit note instead of a refund. There is no cash refund.

You can use your credit note on any PELI course within 12 months from the date you withdraw. A credit note has no cash value.

If PELI cancels your course, you get a cash refund of the amount you paid, not a credit note.

If you pay the same fee twice, you get a cash refund of the duplicate amount.

If you pay more than the fee, we refund the extra amount to you by bank transfer.

Fees are not refunded if you do not pass your OJT, do not get an offer, or are not absorbed by the partner employer. Instead, PELI gives you one free placement and arranges an interview: see OJT and job offers in our Terms.

This refund policy is subject to our Terms and to applicable Papua New Guinea law. If you have a question about a payment, please contact us.

Included items

Some Premium courses include an item, such as a tablet: the course page says "Includes:" and names it. You get one of each item, so a second Premium course with the same item does not include another.

The item is part of the course price and is shown as its own line on your invoice.

We send your voucher to our supplier 7 days after your upfront payment is confirmed.

Collect your item within 90 days, with photo ID in the name on your PELI account. If you miss it, contact us and we will reissue your voucher once.

If you withdraw before you collect your item, your voucher is cancelled.

If you withdraw after you collect your item, you keep it, and its value shown on your invoice is not credited back.

If PELI cancels your course, you get a cash refund of everything you paid and you keep any item you collected.